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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@marquenor.com

Orders

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

If you do not receive an email from Marquenor within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

Please contact our Customer Service via email at info@marquenor.com for assistance.

To change an order, please contact us immediately at info@marquenor.com.. Be sure to include your order number and a message indicating the change(s) that are needed.

We can change an order if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

To cancel an order, please contact us immediately at info@marquenor.com. Be sure to include your order number and a message indicating that you want the order to be cancelled.

We can cancel an order if the order has not been processed yet.

Please note that orders are processed nightly at 10:00 PM (PST).

Payments

We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. 

We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Shipping

Marquenor is proud to provide Free Worldwide Shipping to our customers! We ship to most countries worldwide.

However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

We ship through USPS within the USA. Outside the USA, we use your country's postal service (e.g. Royal Mail, Canada Post, Australia Post, etc).

All orders are shipped from our warehouse within 3 business days. During peak periods, please allow for up to 6 business days for dispatch.

Priority Shipping & Handling orders are shipped from our warehouse within 24 hours.

For the health and safety of our employees, we have limited the number of employees in our warehouse, so please expect a delay of up to 2-3 days in the processing of your shipment.

Below are the average delivery times for specific countries. Please note these are the average delivery times, your package may arrive days sooner or 5 days later.

  • Austria - 12 Days
  • Australia - 13 Days
  • Belgium - 9 Days
  • Brazil - 24 Days
  • Canada - 18 Days
  • Croatia - 15 Days
  • Denmark - 13 Days
  • Estonia - 12 Days
  • Finland - 12 Days
  • France - 10 Days
  • Germany - 11 Days
  • Greece - 25 Days
  • Hong Kong - 11 Days
  • Hungary - 14 Days
  • Ireland - 13 Days
  • Israel - 14 Days
  • Italy - 13 Days
  • Japan - 7 Days
  • Latvia - 23 Days
  • Lithuania - 17 Days
  • Luxembourg - 12 Days
  • Malta - 18 Days
  • Mexico - 7 Days
  • Netherlands - 9 Days
  • New Zealand - 17 Days
  • Norway - 23 Days
  • Poland - 12 Days
  • Portugal - 13 Days
  • Russia - 17 Days
  • Saudi Arabia - 30 Days
  • Spain - 13 Days
  • South Korea - 13 Days
  • Sweden - 13 Days
  • Switzerland - 14 Days
  • United Kingdom - 9 Days
  • United States - 9 Days

If you need help with tracking your order, please contact us at info@marquenor.com and we’ll be happy to help you. 

We will send you a shipping confirmation email with the tracking number for your order. The shipping confirmation email will be sent to the email that you provided when placing your order. It will guide you on how to track your package.

Please note that the tracking information will be available 2-5 days after you have received your shipping confirmation email.

 

Use This Link to Track your Package by inserting the tracking code received by email. 

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