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Returns Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, please send us an email within 7 days from receiving it. Our friendly Customer Support team will try their best to make it right for you.

Please contact Customer Support at with your refund claim and a Return Merchandise Authorization (RMA) Number will be given to you. Please write this on the shipping label. To complete your return, we require a receipt or proof of purchase. Please note, there is no reimbursement for return shipping.

Please inspect all items carefully before purchasing them. We do not accept exchanges or refunds for purchases that were mistakenly ordered with the wrong options such as color and size.

Contact for returns or questions! We respond within 24-48 hours.


Shipping Cost for any returns are at customers charge.


To be eligible for a return, your item must be:
* Your item must be unused and in the same condition you received it.
* Your item must be in the original packaging.
* Your item must be faulty or damaged. We do not accept refunds if you change your mind.


  • Contact Marquenor Customer Service Team to request a return at, please DO NOT send back to the address on the parcel.
  • Fill in the after-sales service card.As well as print the barcode and paste it on your return parcel.
  • Return your item. Buyer is responsible for shipping cost and any related expenses.
  • Send us your Tracking information
  • Get a Refund. Most refund/exchange are processed within 7 business days after we receive your package.

Note: The original shipping fee and insurance are non-refundable.


Lost or Stolen Packages

Marquenor is not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information.

Marquenor is not responsible for lost, stolen and undelivered packages confirmed to be delivered to the address entered for an order. Upon inquiry, Marquenor will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.